Providing successful government-focused services
Azure Development
Staff Augmentation
Azure Development Benefits
Customers
Providing successful government-focused services
As a Microsoft partner, WATIdelivers software solutions on Azure Government cloud providing successful government-focused services that are Cloud-based and secure.
Microsoft Azure Government provides customers with a comprehensive, open Hosted Services solution that includes infrastructure, network, storage, data management, identity management, and related IaaS operations and maintenance services — all delivered through a secure and compliant Cloud solution.
WATI helps you host solutions pre-designed for immense scalability, speed, security, reliability, and cost-effectiveness that government agencies require today and into the future.
Our Microsoft Azure Government platform has the scalability that easily meets enormous transaction and data volumes without service level degradation.
Our solution requires no investment up front and provides value with its “pay only for what you use” approach to billing.
Our solution is designed for modern business operations that fully supports open government applications and multiple platforms for enhanced cross-agency collaboration and integration.
Our cloud-based hosting platform is certified by the U.S. Federal Risk and Authorization Management Program (FedRAMP) and enables IRS 1075 compliance.
Microsoft’s datacenter, which is staffed 24×7, reduces your reliance on expensive security controls and allows you to benefit from economies of scale in Microsoft’s datacenter infrastructure.
With WATI and Microsoft Government Azure, you get security controls that meet the most stringent requirements of qualified governmental agencies and solution providers. The pivotal security control areas that Microsoft has invested in include: Infrastructure Protection, Network Protection, Identity and Access, Data Protection, Privacy, and Compliance.
While our Microsoft Azure Government Platform has strong data protection and privacy safeguards, you have the flexibility to implement additional encryption and have visibility into where your data resides and who has access to it. With Microsoft behind our solution, you get a reliable, stable provider with an ongoing commitment to and investment in its U.S. government-community’s Cloud solutions. This means that your hosted services solution will meet changing federal, state, and local requirements, as well as the ongoing changes in business workload and practices for years to come.
With massive growth in the interaction channels and customer demands, automation can be a key ally to streamline repetitive, rule-based tasks so that the agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention. Likewise, introducing intelligent, conversational chat and voice bots that combine natural language processing and understanding (NLP/NLU) with machine learning and predictive algorithms improves efficiency by having customers authenticate themselves hands-free using voice biometrics.
Staff augmentation services may include placement of skilled contract workers or full redesign and management of departmental responsibilities. Staff augmentation scope could range from a few hours a week of a specialist to a long period for a large team of dedicated specialists. We tailor teams to deliver exceptional customer experience and at scale.
Leverage your data in the contact center to satisfy your customers desire to have informed agents that understand their unique needs. Use our integration experts to help you to automate calling lists, allow screen pops across all channels, update customer contact history and more. When your customer connects, it can provide all of the account information so your agents can have confident, informed interactions.
WATI has a team of consulting and technology resources with thousands of hours of expertise in the design, configuration, implementation and support of multi-channel contact centers including voice, text, social media and the web. Our experience, expertise and operational design excellence allows us to share best practices across all industries to ensure you deliver the optimal experience to your current and potential customers.
Trusted professional services include change management; technology and digital implementation; facility operations, process design/development, and workforce optimization; transformational human resources processes and training; as well as business consulting, assessments, and due diligence for the investor community.
We help clients adapt/develop healthier processes and workflows to fit their changing needs such as a work@home model. Our specialists bring decades of experience running global contact center organizations, along with a specialized methodology that allows our teams to quickly identify areas of improvement with associated actions. These actions include training, WFM, technology, coaching, human resources management, or a combination of several areas to improve.