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Data driven policing to increase officer safety

Data driven policing to increase officer safety

picture representing connecting data points in law enforcement.

Connecting Data Points for Threat Detection in Law Enforcement

How to choose the right technology for your policing needs

BEAGLE Link Analysis in Criminial Investigation

Link Analysis in Criminal Investigations

Challenges in law enforcement resolved with technology

Challenges in Law Enforcement Resolved With Technology

How collaboration is crucial for efficient investigations

How collaboration is crucial for efficient investigations

Beagle Voice Assitant helps Law enforcement

How can a Voice Assistant Benefit Law enforcement?

Building a consolidated police system with Beagle Analytics - WATI

Consolidating Police Technology Systems

Beagle with Bagels Webinar

Beagle with Bagels – Thursday, June 23rd at 8:00 AM Pacific

BEAGLE: Facial Recognition in Law Enforcement - WATI

Facial Recognition in Law Enforcement

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RPA, Automation and Self-serve

With massive growth in the interaction channels and customer demands, automation can be a key ally to streamline repetitive, rule-based tasks so that the agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention.  Likewise, introducing intelligent, conversational chat and voice bots that combine natural language processing and understanding (NLP/NLU) with machine learning and predictive algorithms improves efficiency by having customers authenticate themselves hands-free using voice biometrics.

Managed Services & Staff Augmentation

Staff augmentation services may include placement of skilled contract workers or full redesign and management of departmental responsibilities. Staff augmentation scope could range from a few hours a week of a specialist to a long period for a large team of dedicated specialists. We tailor teams to deliver exceptional customer experience and at scale.

Custom Integration

Leverage your data in the contact center to satisfy your customers desire to have informed agents that understand their unique needs. Use our integration experts to help you to automate calling lists, allow screen pops across all channels, update customer contact history and more. When your customer connects, it can provide all of the account information so your agents can have confident, informed interactions.

Contact Center and CRM Consultants

WATI has a team of consulting and technology resources with thousands of hours of expertise in the design, configuration, implementation and support of multi-channel contact centers including voice, text, social media and the web. Our experience, expertise and operational design excellence allows us to share best practices across all industries to ensure you deliver the optimal experience to your current and potential customers.

Contact Center Technology Advisory & Implementation

Trusted professional services include change management; technology and digital implementation; facility operations, process design/development, and workforce optimization; transformational human resources processes and training; as well as business consulting, assessments, and due diligence for the investor community.

Customer Experience Transformation Services

We help clients adapt/develop healthier processes and workflows to fit their changing needs such as a work@home model. Our specialists bring decades of experience running global contact center organizations, along with a specialized methodology that allows our teams to quickly identify areas of improvement with associated actions. These actions include training, WFM, technology, coaching, human resources management, or a combination of several areas to improve.

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