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picture representing connecting data points in law enforcement.

Connecting Data Points for Threat Detection in Law Enforcement

Guide to Protect Yourself from Phishing: A Scam that Hacks your Business

The Complete Guide to Password Security: Why You Should Use Strong Passwords?

The Complete Guide to Password Security: Why You Should Use Strong Passwords?

WATI Cybersecurity: Keeping Your Data Safe from Cyberattacks

Cybersecurity: Keeping your Data Safe from Cyberattacks

How to choose the right technology for your policing needs

Insider Threats: Protecting your business from potential risks

Insider Threats: Protecting Your Business from Potential Risks

File uploading vulnerabilities WATI

File Upload Vulnerability

Expert Ramsomware attack service providoer WATI

Root Causes of Ransomware: How to protect organisation from Ransomeware attacks?

BEAGLE Link Analysis in Criminial Investigation

Link Analysis in Criminal Investigations

BEAGLE Fireside Chat Link Analysis - Connecting the dots

BEAGLE Fireside Chat – Link Analysis Connecting the Dots February 16th, 2023

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RPA, Automation and Self-serve

With massive growth in the interaction channels and customer demands, automation can be a key ally to streamline repetitive, rule-based tasks so that the agents can efficiently focus on processes and wrap up every interaction, which requires specialized skills and attention.  Likewise, introducing intelligent, conversational chat and voice bots that combine natural language processing and understanding (NLP/NLU) with machine learning and predictive algorithms improves efficiency by having customers authenticate themselves hands-free using voice biometrics.

Managed Services & Staff Augmentation

Staff augmentation services may include placement of skilled contract workers or full redesign and management of departmental responsibilities. Staff augmentation scope could range from a few hours a week of a specialist to a long period for a large team of dedicated specialists. We tailor teams to deliver exceptional customer experience and at scale.

Custom Integration

Leverage your data in the contact center to satisfy your customers desire to have informed agents that understand their unique needs. Use our integration experts to help you to automate calling lists, allow screen pops across all channels, update customer contact history and more. When your customer connects, it can provide all of the account information so your agents can have confident, informed interactions.

Contact Center and CRM Consultants

WATI has a team of consulting and technology resources with thousands of hours of expertise in the design, configuration, implementation and support of multi-channel contact centers including voice, text, social media and the web. Our experience, expertise and operational design excellence allows us to share best practices across all industries to ensure you deliver the optimal experience to your current and potential customers.

Contact Center Technology Advisory & Implementation

Trusted professional services include change management; technology and digital implementation; facility operations, process design/development, and workforce optimization; transformational human resources processes and training; as well as business consulting, assessments, and due diligence for the investor community.

Customer Experience Transformation Services

We help clients adapt/develop healthier processes and workflows to fit their changing needs such as a work@home model. Our specialists bring decades of experience running global contact center organizations, along with a specialized methodology that allows our teams to quickly identify areas of improvement with associated actions. These actions include training, WFM, technology, coaching, human resources management, or a combination of several areas to improve.

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A SIMPLE GUIDE TO PCI DSS COMPLIANCE
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