Responsibilities:
- The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction.
- Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:
Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
- Active directory account administration
- Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
- General IT technical support, troubleshooting, and documentation for customers and internal IT staff Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
- Perform user and system requirements gathering and analysis
- Determine requirements, design and build for customer use hardware
- Determine proper installation parameters for software and hardware.
- Analyze, detect, identify and correct technical problems and deficiencies
- Properly escalate issues and follow through to successful resolution
- Monitor system performance.
Required Skills:
- Excellent customer service skills and professional conduct
- Knowledge of personal computers and peripheral devices
- Ability to apply logic in analyzing technology solutions
- Strong organizational and communication skills
- Ability to perform effectively both independently and as a team member
- Working knowledge of Microsoft Office Suite and Windows 10
Understanding of system imaging utilities such as TrueImage, and SCCM OSD