Field Services Analyst


  • The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction.
  • Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:

Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.

  • Active directory account administration
  • Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
  • General IT technical support, troubleshooting, and documentation for customers and internal IT staff Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
  • Perform user and system requirements gathering and analysis
  • Determine requirements, design and build for customer use hardware
  • Determine proper installation parameters for software and hardware.
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Properly escalate issues and follow through to successful resolution
  • Monitor system performance.

Required Skills:

  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite and Windows 10

Understanding of system imaging utilities such as TrueImage, and SCCM OSD

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